Refund policy

Return & Refund Policy

Last Updated: June 2026

At JOZIO, every product is made to order specifically for you. Because our products are custom-produced, we follow the policy below.

Returns

We accept returns only if:

  • The item received is damaged or defective.
  • The wrong product, size, or design was delivered.
  • The product has a manufacturing or printing defect.

To request a return, please contact us within 7 days of delivery with:

  • Your order number
  • Clear photos of the product
  • A brief description of the issue

Requests submitted after 7 days may not be eligible for review.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Change of mind
  • Incorrect size selected by the customer
  • Personal preference regarding color, fit, or design
  • Orders placed with incorrect shipping information

Please review product descriptions and size charts carefully before placing your order.

Refunds

Once your claim is reviewed and approved, we will:

  • Provide a replacement product at no additional cost, or
  • Issue a full refund to the original payment method

Refund processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please email us within 7 days of receiving your order.

Include:

  • Order number
  • Photos showing the issue
  • Packaging photos (if applicable)

Our team will investigate and provide a suitable resolution.

Order Cancellation

Orders may be cancelled within 12 hours of purchase.

Once production has started, cancellations may not be possible because products are made specifically for each customer.

Shipping Delays

We are not responsible for delays caused by:

  • Courier services
  • Customs processing
  • Weather conditions
  • Other circumstances beyond our control

However, we will do our best to assist with tracking and support.

Contact Us

For return and refund requests:

JOZIO Support
Email: joziocompany@gmail.com
Website: jozio.in